How can we help?
Find quick answers for accounts, invitations, shared trips, and payments.
Effective August 31, 2026Contact TripRun Support
Include the email on your account, the trip name, and what you were trying to do. Never send a password, verification code, or full card number.
Email support@triprunapp.comSigning in
I did not receive my email code
Check spam or junk, confirm the address is correct, then request a new code. Only the newest code works, and codes expire quickly. Google sign-in does not require an email code.
My name looks wrong
Open My Trips → Account, update your display name, and save it. TripRun will update the name shown in traveler lists.
Invitations and RSVPs
An invitation opens the sign-in page
That is expected for a private trip. Sign in with the same email address that received the invitation. TripRun will then add the account to the shared trip.
A traveler cannot join
The organizer should check that the invitation has not expired or been revoked, then resend it from Travelers. If the email was entered incorrectly, revoke it and create a new invitation.
Trips and shared information
How do I edit or delete a trip?
Only the organizer can edit Trip settings or delete the trip. Open the trip, choose Trip settings, then update the information or use the delete section.
Who can see trip information?
Signed-in members of that trip can see its shared schedule, stay, traveler, packing, and expense information. Billing and organizer controls are limited to the organizer.
Billing
How do I manage a subscription?
Open a trip you organize, choose Billing, then select Manage billing. Stripe’s secure billing page lets you update the payment method or cancel an eligible recurring plan.
What happens after a trial?
A paid trial converts to the selected recurring plan at the end of the trial unless it is canceled beforehand. The checkout page shows the trial and renewal terms before you confirm.
Account deletion
Open My Trips → Account → Delete account. You must type DELETE to confirm. This permanently removes your login and every trip you own. It cannot be undone.